{
"title": "Shipping & Returns",
"content": "<div id="content"><div id="main-content" class="container-fluid hasright-sidebar"><div class="row row-inner"><div class="col-lg-9 col-md-9 col-sm-8 col-xs-12"><article id="post-266" class="post-266 page type-page status-publish hentry"><div class="entry-content static-content"><h3 class="shipping-delivery"><strong>SHIPPING & DELIVERY</strong></h3><div class="shipping-delivery"><p>Lo&Co ship all items using local courier delivery or Australia Post. You will receive an email with tracking information once your order has been dispatched. Please allow 3-10 business days for deliveries. In the event we are unable to supply your order in full, we will contact you within 2 business days to discuss a revised supply date or offer you an alternative or refund.</p><p><strong>AUSTRALIAN SHIPPING</strong></p><p><strong>Free shipping</strong> on all orders <strong>over $300.</strong> Orders under $300 incur a flat fee of <strong>$10</strong>. Express shipping is <strong>$15</strong> (Please select at checkout). Lo & Co packages will require a signature upon delivery. If you are not home at the time of delivery, a card will be left with re-delivery instructions.</p><p><strong>NEW ZEALAND SHIPPING</strong></p><p>Standard shipping on all New Zealand orders is <strong>$25</strong> and orders are sent via Australia Post International Express. Customers are responsible for any duties and taxes payable. A signature will be required upon delivery.</p><p><strong>INTERNATIONAL SHIPPING</strong></p><p>Standard shipping on all international orders is <strong>$75</strong> and orders are sent via Australia Post International Express. Customers are responsible for any duties and taxes payable. A signature will be required upon delivery.</p></div><meta charset="utf-8"><h3 class="shipping-delivery"><strong>BACKORDER ITEMS</strong></h3><p>Occasionally some items will be out of stock on our website but will remain available for sale. This means that the stock hasn’t arrived to us yet, but we are offering it to allow you to secure the stock. These items will be marked as a backorder with an estimated date for arrival listed in the item description.</p><p><strong>Some super important information regarding BACK ORDER items:</strong></p><p><strong><em>The estimated dates for arrival are our best approximate</em></strong>, and are provided to us by our manufacturing team, but these can change due to factors out of our control.</p><p>Please rest assured we will ship your back order items within 24-48 hours of receiving it into our warehouse.</p><p>If you order more than one item, and any one of them is a backorder, your order will be part-shipped immediately with any in-stock items and a backorder will be generated for the remaining items to be dispatched once they arrive.</p><p>You do not need to follow this up, we promise we haven’t forgotten you. We will get in touch if the expected date of arrival of your pre ordered item changes.</p><h3><strong>RETURNS</strong></h3><meta charset="utf-8"><p data-sanitized-data-mce-fragment="1">We truly hope you love your purchase as much as we do! However we understand that you may want to touch and feel your hardware before you make a final decision. Because of this we offer full refunds within 30 days of purchase even if it's just because you change your mind, or it doesn't work on your project. Please note this<span> </span><strong data-sanitized-data-mce-fragment="1">excludes custom colour orders and sale items</strong>.</p><p data-sanitized-data-mce-fragment="1">Please ensure you return your item(s) unused and in their original unmarked packaging (including boxes, mounting hardware, fixing screws and accessories and protective wrapping).</p><meta charset="utf-8"><meta charset="utf-8"><p data-sanitized-data-mce-fragment="1"><strong><span style="color: #000000;">Please include a completed copy of the return form below with your parcel (return address is noted on the form).</span></strong></p><meta charset="utf-8"><p data-sanitized-data-mce-fragment="1"><a href="https://cdn.shopify.com/s/files/1/0565/6100/8816/files/Lo-and-Co-Returns-Form-2023_Editable.pdf?v=1687838500" target="_blank" title="LO AND CO RETURNS FORM" rel="noopener noreferrer"><strong><span style="color: #000000;">DOWNLOAD - RETURNS FORM</span></strong></a></p><p data-sanitized-data-mce-fragment="1">We are unable to provide refunds for items that are damaged or marked, so please take extra care when packing your items for transportation back to Lo&Co.</p><p data-sanitized-data-mce-fragment="1">Please contact us here at<span> </span><span data-sanitized-data-mce-fragment="1"><a href="mailto:hello@loandcointeriors.com.au" data-sanitized-data-mce-fragment="1" data-sanitized-data-mce-href="mailto:hello@loandcointeriors.com.au"><strong data-sanitized-data-mce-fragment="1">hello@loandcointeriors.com.au</strong></a></span><span> </span>to notify us of your return.</p><p data-sanitized-data-mce-fragment="1">Return postage remains your responsibility so please hold on to your proof of postage until we have received your item and processed your refund.</p><p data-sanitized-data-mce-fragment="1"><strong data-sanitized-data-mce-fragment="1">Faulty Items</strong></p><meta charset="utf-8"><p data-sanitized-data-mce-fragment="1">If you are not 100% happy with your purchase please email us here at<span> </span><span data-sanitized-data-mce-fragment="1"><a href="mailto:hello@loandcointeriors.com.au" data-sanitized-data-mce-fragment="1" data-sanitized-data-mce-href="mailto:hello@loandcointeriors.com.au"><strong data-sanitized-data-mce-fragment="1">hello@loandcointeriors.com.au</strong></a></span>, your satisfaction with our products is important to us here at Lo&Co.</p><p data-sanitized-data-mce-fragment="1">If on delivery your item is damaged we will replace the item or offer a refund if we are notified within 7 days of receipt of the order.</p><p data-sanitized-data-mce-fragment="1">If this is the case the first step is to email us at <span data-sanitized-data-mce-fragment="1"><a href="mailto:hello@loandcointeriors.com.au" data-sanitized-data-mce-fragment="1" data-sanitized-data-mce-href="mailto:hello@loandcointeriors.com.au"><strong data-sanitized-data-mce-fragment="1">hello@loandcointeriors.com.au</strong></a></span><span> </span>within 7 days of receipt of the order. We will require a photo of the damage(s). Please attach the photo to your notification email, with your order number and your details so we can process your return as quickly as possible. Where the item is out of stock, you will be offered a full refund of the purchase price including shipping or a store credit to the same value.</p><p data-sanitized-data-mce-fragment="1"><strong data-sanitized-data-mce-fragment="1">Sale Items</strong></p><p data-sanitized-data-mce-fragment="1">Strictly no returns on sale items for change of mind.</p><p data-sanitized-data-mce-fragment="1"><strong data-sanitized-data-mce-fragment="1">Custom Colour Orders</strong></p><p data-sanitized-data-mce-fragment="1">Strictly no returns on custom items for change of mind</p><p data-sanitized-data-mce-fragment="1"><strong data-sanitized-data-mce-fragment="1">Exchanges </strong><br data-sanitized-data-mce-fragment="1">Please note, we do not offer exchanges. If you would like a different product, we encourage you to place a new order through our website.</p></div></article></div></div></div></div><footer id="footer" role="contentinfo" itemscope="itemscope" itemtype="http://schema.org/WPFooter"><div id="footer-layout1"><div class="container-fluid"></div></div></footer>",
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